I then went to the store (Guitar Center) and talked with the “Pro Tools” employee, who showed me what a working setup should look like (he was using a different controller than mine and a copy of Ableton Live for the Mac). He said it was likely a software problem (what! I AM a software engineer!), and that it took him several months to get the hang of using digital audio workstation (DAW) software.
Frustrated, I decided to download a copy of Ableton Live Lite (since my MIDI controller had a license code for a free copy), and … after a 20 minute download and a 20 minute installation, I was able to use my controller to play some notes in Ableton Live Lite – FINALLY!
Now, what did I want to do with this controller…..?